Associate - Projects
Dec 10th, 2020 at 00:08 Services Hyderabad 229 views Reference: EKQe163aJYv
Location: Hyderabad
Price: Contact us
Business/Customer: • Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs. • Adherence to customer security and compliance requirements. • Implementation of approved change requests in line with customer change management process. • Responsible for incident life cycle following ITIL / BIC frame work as applicable. • Adherence to customer communication etiquette. • Ensure stated productivity requirements are met for the engagement. Project/Process: • Review CSAT feedback and ensure timely implementation of corrective actions. • Participate in Critsit process to resolve the incident in a timely manner. • Log and triage incidents. • Coordinate with resolver groups vendors/carriers. • Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
